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CMHA Communication Process
To ensure effective communication and that questions or concerns are directed to the appropriate person, please follow this process:
|
Step |
Who to Contact |
|
1. Parent to Team Manager |
First point of contact for all general questions, concerns, or information. |
|
2. Manager to Coach |
If the matter requires input or resolution from the coaching staff. |
|
3. If escalation is needed contact Division Director |
Escalated concerns go to the appropriate Director based on the team/division: |
|
RHL Director |
For all RHL Teams |
|
CAHL Director |
For all REP Teams |
|
Female Operations Director |
For all Female Jr. Chaos Teams |
|
High Performance Director |
For all AA and AAA Teams |
|
Intro to Hockey Director |
For all U7 and U9 Teams |
|
4. Operations Coordinator |
Questions regarding scheduling |
|
5. Registrar |
All team affiliation requests and registration questions |
|
6. Administrator |
All financial payments and questions regarding fees, invoicing etc |
|
7. Other Board of Directors |
Can be contacted through the CMHA Contact Us Form if your inquiry directly relates to their specific Board position. |
|
8. Manager Coordinator |
All Managers in all Programs can reach out to our Manager Coordinator for support. |
This structure ensures questions are addressed at the appropriate level and escalated only when necessary, so issues can be resolved efficiently and respectfully.