CMHA Communication Process
To ensure effective communication and that questions or concerns are directed to the appropriate person, please follow this process:
| Step | Who to Contact |
| 1. Parent to Team Manager | First point of contact for all general questions, concerns, or information. |
| 2. Manager to Coach | If the matter requires input or resolution from the coaching staff. |
| 3. If escalation is needed contact Division Director | Escalated concerns go to the appropriate Director based on the team/division: |
| RHL Director | For all RHL Teams |
| CAHL Director | For all REP Teams |
| Female Operations Director | For all Female Jr. Chaos Teams |
| High Performance Director | For all AA and AAA Teams |
| Intro to Hockey Director | For all U7 and U9 Teams |
| 4. Operations Coordinator | Questions regarding scheduling |
| 5. Registrar | All team affiliation requests and registration questions |
| 6. Administrator | All financial payments and questions regarding fees, invoicing etc |
| 7. Other Board of Directors | Can be contacted through the CMHA Contact Us Form if your inquiry directly relates to their specific Board position. |
| 8. Manager Coordinator | All Managers in all Programs can reach out to our Manager Coordinator for support. |
This structure ensures questions are addressed at the appropriate level and escalated only when necessary, so issues can be resolved efficiently and respectfully.
