We would like to draw your attention to our complaint process guidelines, which are essential for maintaining an effective and respectful dialogue within our association, this for is to be used to file a complaint regarding a concern of respect.
-
Cooling Off Period: Please remember to observe a 24-hour cooling off period before initiating the complaint process. During this time, we encourage you to reflect on the issue and consider whether it can be resolved through open communication or other means. Following the association's communication protocols is crucial during this phase.
-
Complete Complaints: For a complaint to be addressed, it must be fully completed, including all necessary contact information, and be signed by the submitter. Incomplete complaints may lead to delays in resolution.
-
Confidentiality: It's important to note that while we value confidentiality, we cannot always guarantee complete secrecy. In certain cases, portions of the complaint may need to be shared within the association to facilitate a resolution. By submitting a complaint, you acknowledge and agree that CMHA may share some or all of the information provided as part of the complaint process.
-
CMHA Record keeping: Once a complaint is submitted through this process it in its entirety will be a permanent record with CMHA.
We appreciate your understanding and cooperation in following these guidelines as we work together to resolve any issues that may arise within our association. Your commitment to these procedures ensures a fair and effective resolution process for all.
